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Hello and welcome to Rascals Themes Premium Support System!

To proceed please enter your license number (purchase code). We will NOT help you if you don't do that!

Support Policy

Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support - sorry.

Before you ask.

Make sure that you have read documentation which was in theme package - it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.

Range of support.

Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature 'X' to be integrated with the theme.

Working Hours.

Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM - 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Please remember you have purchased a "theme" and not access to an ever ending freelancer/web developer.

  Public Ticket Activity

OPENVK share Last comment 1 day ago from Mariusz in SPECTRA - Responsive Music Wordpress Theme   2 OPENmail chimp error installing plugin Last comment 4 days ago from Mariusz in Spectra - Responsive DJ & Music Theme   2 CLOSEDError on Releses page Last comment 4 days ago from Mariusz in EPROM - WordPress Music Theme   4 CLOSEDTabs won't work? Last comment 2 weeks ago from Mariusz in SPECTRA - Responsive Music Wordpress Theme   3 CLOSEDFULL WIDTH DOESN'T WORK EXCEPT ON THE TOP OF THE PAGE Last comment 2 weeks ago from Mariusz in Spectra - Responsive DJ & Music Theme   8 CLOSEDCreating new badges? Last comment 3:42am on January 23, 2015 from (deleted) in EPROM - WordPress Music Theme   7 CLOSEDUpcoming Events Date Format Last comment 3:42am on January 14, 2015 from (deleted) in EPROM - WordPress Music Theme   4 CLOSEDchild css won't override woocommerce css Last comment 3:42am on January 5, 2015 from (deleted) in EPROM - WordPress Music Theme   22 CLOSEDRevolution Slider Update Last comment 3:42am on December 23, 2014 from (deleted) in EPROM - WordPress Music Theme   3 CLOSEDReduce space below header and content Last comment 3:42am on September 23, 2014 from (deleted) in EPROM - WordPress Music Theme   14 CLOSEDchange orange button color Last comment 3:42am on September 16, 2014 from (deleted) in EPROM - WordPress Music Theme   9 CLOSEDMissing Stylesheet Last comment 3:42am on September 16, 2014 from (deleted) in EPROM - WordPress Music Theme   4 CLOSEDTitle underlining Last comment 3:42am on September 14, 2014 from Angela Monroe in EPROM - WordPress Music Theme   7 CLOSEDShortcodes won't add Last comment 3:42am on August 4, 2014 from (deleted) in Eprom - Responsive Music Theme   12 CLOSEDCaptcha Last comment 3:42am on July 30, 2014 from (deleted) in EPROM - WordPress Music Theme   7
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