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Hello and welcome to Rascals Themes Premium Support System!

To proceed please enter your license number (purchase code). We will NOT help you if you don't do that!

Support Policy

Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support - sorry.

Before you ask.

Make sure that you have read documentation which was in theme package - it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.

Range of support.

Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature 'X' to be integrated with the theme.

Working Hours.

Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM - 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Please remember you have purchased a "theme" and not access to an ever ending freelancer/web developer.

  Featured Articles

Update SPECTRA WP to version 1.4.0

Version 1.4.0 includes many important changes, so you'll have to change some settings in your content. We had to remove a portion of our custom settings in row ...

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  Public Ticket Activity

Paul Music Player Buy/Download button   Updated 1 day ago   2 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,Make sure that you add link to this field: Rick Spectra 1.4 update   Updated 1 day ago   2 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,Update help:Update SPECTRA WP to version 1.4.0How to update my theme? Lisa Libutti Release Page Layout Issue   Updated 1 day ago   2 EPROM - WordPress Music Theme Most recent comment from Mariusz:Hi,Is Infobox section you added manually in the template file? Faisal Update Template   Updated 5 days ago   2 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,Update SPECTRA WP to version 1.4.0How to update my theme? sascha assbach is it possible to load external page into content   Updated 1 week ago   4 Noisa - Full Ajax Music Theme Most recent comment from Mariusz:OK, you want to open external site. I thought you'd want to load via ajax. Don't use hashbang "#!", ex:Shop Patrick Images not showing up on site   Updated 2 weeks ago   1 EPROM - WordPress Music Theme Most recent comment from Patrick:Images are not showing up for the blog roll or the blog posts...any reason why?I have the demo content loaded.-I figured it out....answer shortcodes instead of featured images Jeff Html rendering wrong on initial page load   Updated 2 weeks ago   2 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,Hmmm... I checked live preview and seems to be working well, so you need to check your code because I see a lot of changes. You could make a small bug somewhere in your code. Neo hiding sp-play-track href   Updated 2 weeks ago   8 Noisa - Full Ajax Music Theme Most recent comment from Neo:thank you for the recommendation! i will keep that in mind Cheers :) Neo scamp player artist url   Updated 2 weeks ago   3 Noisa - Full Ajax Music Theme Most recent comment from Neo:awesome it work! Neo mass styles appear   Updated 2 weeks ago   2 Noisa - Full Ajax Music Theme Most recent comment from Mariusz:Hi,I will check it but on live preview I do not have that error, so it must be something wrong with your script. Try to disable one by one scripts and you'll find problematic plug. Liam portfolio images not appearing in grid   Updated 3 weeks ago   2 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,I can't say what might be the reason, it's best if you send me a link to your installation. In this way it will be easier for me to help you. Willem Demo content   Updated 3 weeks ago   6 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hi,I have one extended license for Spectra theme. I have my own key, but don't worry the latest version of Visual Composer is always added to theme update.Make sure that you have enabled VC roles for ... Anthony Hinton Audio Playlist   Updated January 12, 2016   4 Spectra - Responsive DJ & Music Theme Most recent comment from Sashen:How was this fixed ? Sashen Music Playlist   Updated January 12, 2016   1 Spectra - Responsive DJ & Music Theme Most recent comment from Sashen:i tried to update my JQuary to 1.6 , copied all the new files across, but the playlist is still not appearing,can someone help please, Liam Importing Tracks   Updated January 8, 2016   4 SPECTRA - Responsive Music Wordpress Theme Most recent comment from Mariusz:Hmmm, sorry but there is no simple way to achieve this.
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