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Hello and welcome to Rascals Themes Premium Support System!

To proceed please enter your license number (purchase code). We will NOT help you if you don't do that!

Support Policy

Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support - sorry.

Before you ask.

Make sure that you have read documentation which was in theme package - it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.

Range of support.

Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature 'X' to be integrated with the theme.

Working Hours.

Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM - 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Please remember you have purchased a "theme" and not access to an ever ending freelancer/web developer.

  Featured Articles

Update SPECTRA WP to version 1.4.0

Version 1.4.0 includes many important changes, so you'll have to change some settings in your content. We had to remove a portion of our custom settings in row ...

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  Public Ticket Activity

Andrej sidebar & footer   Updated 2 weeks ago   2   Noisa - WordPress Music & Events Theme Most recent comment from Mariusz: Hi, This sections can be edited via Text widgets, please look: Paul Music Player Buy/Download button   Updated 2 weeks ago   4 Spectra - Wordpress Theme Most recent comment from Mariusz: Done, image came back. Deza Philippe google maps doesn't work   Updated 2 weeks ago   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Sorry about this issue, I will fix it, but now: Open file functions.php find code (in two places): wp_enqueue_script( 'gmaps-api', 'https://maps.google.com/maps/api/js?v=3', false, false, ... Veronica Social icons above top menu   Updated June 24, 2016   4 Eprom - WordPress Theme Most recent comment from Mariusz: No problem. P.S. If you like our support, please rate it on Themeforest item page. Veronica SoundCloud Audio Track   Updated June 19, 2016   2 Eprom - WordPress Theme Most recent comment from Mariusz: Hi, Eprom player plays  selfhosted MP3 tracks (Media Libary)  or located on another servers (Custom tracks) and does't support Souncloud tracks. Ruben VALENCIA AUDIO ERROR   Updated May 25, 2016   2 Eprom - HTML Theme Most recent comment from Mariusz: Hi, Do you use local server? (http://www.wampserver.com/en/) The template must be installed on local server or online. Joeri Soundcload stream won't work   Updated April 13, 2016   4 Spectra - Wordpress Theme Most recent comment from Joeri: Got it to work! Thanks. Fixed the client ID (without the authentocation) and it works fine. LJ Broken PlayList button/funtion.   Updated April 4, 2016   6 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Sorry for late reply, I'm glad you like it :) Thank you! codingcandy How to Open the linked footer social icon in a new tab?   Updated March 21, 2016   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Only via CSS, don't worry, we'll show you: NEW TAB 1. Go to Theme Options > Quick Edit > CSS 2. Add the following code and modify it for their needs. jQuery.noConflict(); ... Chris Fresque my account   Updated March 14, 2016   2 Eprom - WordPress Theme Most recent comment from Mariusz: Hi, Support is only payable, the latest versions are free.  First please update your theme version: How to update my theme? Victor Bonilla Portfolio thumbnails visualization only in safari   Updated March 2, 2016   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Can you check live preview? http://themes.rascals.eu/spectra/portfolio Make sure that you have latest version. You can download it from themeforest. Patrick Twitter in footer   Updated February 23, 2016   4 Eprom - WordPress Theme Most recent comment from Mariusz: Hi, Firstly please disable all plugins, clear browser cache, restart it and try again. If it won\'t help please provide temporary access to your wp-admin I\'ll have to check by myself. Csongor Menu always appear as I would look up the website on a phone   Updated February 17, 2016   4 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Ok, try using code that I send you in previous message and let me know. Bor Dizdar Upadate error   Updated February 15, 2016   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, You currently have two plugins with the same names, so you saw the problem. In version 1.2.2, I changed the name of plugin (changelog.txt) from spectra_plugin on rascals_spectra_plugin. ... Lisa Libutti Release Page Layout Issue   Updated February 9, 2016   5 Eprom - WordPress Theme Most recent comment from Lisa Libutti: Great! Your new release page code worked. Thank YOU!
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