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PLEASE NOTE:

We would like to inform you that Rascals Themes office and support will be closed from 30th of August till 6th of September. Summer holiday :)


Hello and welcome to Rascals Themes Premium Support System!

To proceed please enter your license number (purchase code). We will NOT help you if you don't do that!

Support Policy

Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support - sorry.

Before you ask.

Make sure that you have read documentation which was in theme package - it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.

Range of support.

Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature 'X' to be integrated with the theme.

Working Hours.

Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM - 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Please remember you have purchased a "theme" and not access to an ever ending freelancer/web developer.

  Featured Articles

Update SPECTRA WP to version 1.4.0

Version 1.4.0 includes many important changes, so you'll have to change some settings in your content. We had to remove a portion of our custom settings in row ...

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  Public Ticket Activity

Matthew Understanding the various custom taxonmies   Updated 10 hours ago   1   Noisa - WordPress Music & Events Theme Most recent comment from Matthew: Greetings, I'm wondering if there is any documentation that more clearly explains the relationships between "Artists", "Releases" and "Tracks. Seems like there is a LOT of redundancy. Is there ... Matthew Sorting & Filtering   Updated 10 hours ago   1   Noisa - WordPress Music & Events Theme Most recent comment from Matthew: Good Day, I'm wondering if there is a simple way to make the "filters" on various pages "cumulative" For example, using the following page as ... Olivier Default page template, WooCommerce and Google maps   Updated 1 week ago   4 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi,  Thank you, I'm glad hear that! Larry Hide a category from the portfolio filter   Updated 2 weeks ago   7 Spectra - Wordpress Theme Most recent comment from Larry: Thank you very much. This works perfectly! bianca remove audio at bottom of page   Updated 3 weeks ago   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Go to Theme Options > Sections > Music > Music Player > OFF Kevin Menu Help   Updated 3 weeks ago   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, You must also add your pages to menu. Please read codex about that: https://codex.wordpress.org/WordPress_Menu_User_Guide If you sitll have problems please let me know. Jeremy Link to play specific track in player   Updated August 1, 2016   3 Spectra - Wordpress Theme Most recent comment from Jeremy: Great! Thanks. I'll give it a try. Larry Excluding a blog post category   Updated August 1, 2016   4 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Great so I close this ticket. Andrej sidebar & footer   Updated July 13, 2016   2   Noisa - WordPress Music & Events Theme Most recent comment from Mariusz: Hi, This sections can be edited via Text widgets, please look: Paul Music Player Buy/Download button   Updated July 13, 2016   4 Spectra - Wordpress Theme Most recent comment from Mariusz: Done, image came back. Deza Philippe google maps doesn't work   Updated July 12, 2016   2 Spectra - Wordpress Theme Most recent comment from Mariusz: Hi, Sorry about this issue, I will fix it, but now: Open file functions.php find code (in two places): wp_enqueue_script( 'gmaps-api', 'https://maps.google.com/maps/api/js?v=3', false, false, ... Veronica Social icons above top menu   Updated June 24, 2016   4 Eprom - WordPress Theme Most recent comment from Mariusz: No problem. P.S. If you like our support, please rate it on Themeforest item page. Veronica SoundCloud Audio Track   Updated June 19, 2016   2 Eprom - WordPress Theme Most recent comment from Mariusz: Hi, Eprom player plays  selfhosted MP3 tracks (Media Libary)  or located on another servers (Custom tracks) and does't support Souncloud tracks. Ruben VALENCIA AUDIO ERROR   Updated May 25, 2016   2 Eprom - HTML Theme Most recent comment from Mariusz: Hi, Do you use local server? (http://www.wampserver.com/en/) The template must be installed on local server or online. Joeri Soundcload stream won't work   Updated April 13, 2016   4 Spectra - Wordpress Theme Most recent comment from Joeri: Got it to work! Thanks. Fixed the client ID (without the authentocation) and it works fine.
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